Our method to comply with ISO and to support the 10 principles of the UN Global Compact and exceed our customer’s expectations:

Audit and analyses

Systematic upstream audit measures throughout the project

Recruitment and selection

Particular care is paid to the recruitment of our staff. Presentation, elocution, involvement, autonomy, rigor, foreign language and computer skills are subject to double checking

Training

  • Development of internal training programs
  • Development of specific modules by type of position or responsibility
  • Internal coaching through our training and career development centre.
  • Yearly appraisals

Management

  • A single privileged correspondent responsible for operational management. Positions dedicated to quality control.
  • External audits by Swiss TS

Attendance management

Replacement personnel pre-trained in your welcome and operational procedures sent within 2 hours in the event of any unforeseen absence

Quality control

  • Mystery visits and calls
  • Monthly Team meetings for reviews and recommendations Monitoring of statistics and score chart
  • Customer Satisfaction online audit
  • Quarterly contract Management meetings to review services, budget, SLA’s and KPI

Statement of continued support to the principles and goals of the UN Global Compact
Read our Communication in Progress 2010/2011